ITSM QuickStart Guide

The Simplified Beginner's Guide to IT Service Management

ClydeBank Technology

Bridge the gap between IT service and the business world.

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THE ULTIMATE BEGINNER’S GUIDE TO IT SERVICE MANAGEMENT 

ITSM QuickStart Guide – IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM QuickStart Guide, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

ITSM QuickStart Guide brings big ideas down to earth for the everyday reader. ITSM For Beginners is the perfect orientation guide for the IT Professional’s first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets.

The reader is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM. This beginner-friendly guide offers readers a comprehensive look at the various theories and metrics that define ITSM and set organizations and individuals alike up for success.

YOU WILL LEARN

  • In-depth summary and analyses of core ITIL life cycle phases and sub-components
  • Case studies in ITSM application
  • Getting employees to “buy-in” to ITSM by implementing from the bottom up
  • Creating and leveraging “service catalogs” to clarify and regiment IT costs
  • The capability maturity model and its five evolutionary stages

SHOP WITH CONFIDENCE

All paperback books can be returned within 30 days of the purchase date for a full refund. Digital products including eBooks and audiobooks can be returned and refunded within 14 days of the purchase date. Learn more about returns here.

Edition

1st Edition

Published Date

May 19, 2016

Page Count

110 pages

ISBN-13

978-1-945051-18-0 (eBook)
978-1-945051-08-1 (paperback)
978-1-945051-35-7 (audiobook)

Dimensions

6 x 0.2 x 9 inches

Shipping Weight

5.6 ounces

Audiobook Length

2 hours and 23 minutes

Digital Assets

Each purchase of ITSM QuickStart Guide includes lifetime access to free digital assets such as:

  • Knowledge Management TipsheetRequest your free digital assets after purchase by visiting:

https://www.clydebankmedia.com/itsm-assets

ITSM QuickStart Guide
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