ITSM QuickStart Guide

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THE ULTIMATE BEGINNER’S GUIDE TO IT SERVICE MANAGEMENT 

IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM QuickStart Guide, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

ITSM QuickStart Guide brings big ideas down to earth for the everyday reader. ITSM For Beginners is the perfect orientation guide for the IT Professional’s first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets.

The reader is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM. This beginner-friendly guide offers readers a comprehensive look at the various theories and metrics that define ITSM.

YOU WILL LEARN

  • In-depth summary and analyses of core ITIL life cycle phases and sub-components
  • Case studies in ITSM application
  • Getting employees to “buy-in” to ITSM by implementing from the bottom up
  • Creating and leveraging “service catalogs” to clarify and regiment IT costs
  • The capability maturity model and its five evolutionary stages

ACCESS TO FREE DIGITAL ASSETS
Included with your purchase of this book is access to the Digital Asset Vault which contains tons of free helpful resources like cheat sheets, templates, summaries, and tools specifically designed to supplement the material in the book and aid you in the learning process.

Follow the instructions in the book to receive your free digital resources.

eBook Files/Readers

.EPUB (Nook, Kobo, iBooks), .MOBI (Kindle), PDF

Published Date

May 19, 2016

ITSM QuickStart Guide - ITSM, Simplified
ITSM QuickStart Guide
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