ITIL For Beginners

The Simplified Beginner's Guide to IT Service Management

ClydeBank Technology

Officially reviewed and licensed by Axelos.

  • Paperback, eBook or Audiobook
  • Free Shipping on All US Orders
  • Free Supplemental Digital Assets
  • eBook Readable on Any Device
  • 30-Day Money-Back Guarantee
SKU: N/A Category:

THE ULTIMATE BEGINNER’S GUIDE TO ITIL

ITIL for Beginners – For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-sync with the needs of the business. ITIL® best-practices have helped businesses better manage IT assets, cut costs, provide better customer service, and improve internal communications. A cottage industry has emerged offering formal ITIL® training and certifications.

IT professionals with ITIL® know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL® consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments.

ITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers.

ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject.

YOU WILL LEARN

  • The history and inspirations for ITIL®
  • How ITIL® can directly improve the experiences of employees, managers, partners, and customers
  • The mistakes commonly made by beginners when implementing ITIL
  • All of the ITIL Life Cycle phases, processes, sub-Ppprocesses, and formal KPIs
  • ITIL®’s real-world application in IT and business

SHOP WITH CONFIDENCE

All paperback books can be returned within 30 days of the purchase date for a full refund. Digital products including eBooks and audiobooks can be returned and refunded within 14 days of the purchase date. Learn more about returns here.

Edition

2nd Edition

Published Date

February 1, 2017

Page Count

158 pages

ISBN-13

978-1-945051-38-8 (eBook)
978-1-945051-33-3 (paperback)

Dimensions

6 x 0.4 x 9 inches

Shipping Weight

7.8 ounces

Audiobook Length

2 hours and 15 minutes

Digital Assets

Each purchase of ITIL For Beginners QuickStart Guide includes lifetime access to free digital assets such as:

  • ITIL Certification Practice Exam
  • Certification Summary – What You Need To Know!
  • ITIL Transition Tip Summary
  • ITIL Knowledge Management Tipsheet

 

Request your free digital assets after purchase by visiting:

https://www.clydebankmedia.com/itil-assets

ITIL For Beginners
[index]
[index]
[523.251,1046.50]
[523.251,1046.50]
[523.251,1046.50]
[523.251,1046.50]
[index]
[index]
[523.251,1046.50]
[523.251,1046.50]
[523.251,1046.50]
[523.251,1046.50]
[index]
[index]
[523.251,1046.50]
[523.251,1046.50]
[523.251,1046.50]
[523.251,1046.50]
[index]
[index]
[523.251,1046.50]
[523.251,1046.50]
[523.251,1046.50]
[523.251,1046.50]
Copy link
Powered by Social Snap