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ITIL For Beginners

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Officially reviewed and licensed by Axelos.

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THE ULTIMATE BEGINNER’S GUIDE TO ITIL

For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-sync with the needs of the business. ITIL® best-practices have helped businesses better manage IT assets, cut costs, provide better customer service, and improve internal communications. A cottage industry has emerged offering formal ITIL® training and certifications.

ITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers.

ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject.

YOU WILL LEARN

  • The history and inspirations for ITIL®
  • How ITIL® can directly improve the experiences of employees, managers, partners, and customers
  • The mistakes commonly made by beginners when implementing ITIL
  • All of the ITIL Life Cycle phases, processes, sub-Ppprocesses, and formal KPIs
  • ITIL®’s real-world application in IT and business

ACCESS TO FREE DIGITAL ASSETS
Included with your purchase of this book is access to the Digital Asset Vault which contains tons of free helpful resources like cheat sheets, templates, summaries, and tools specifically designed to supplement the material in the book and aid you in the learning process.

Follow the instructions in the book to receive your free digital resources.

eBook Files/Readers

.EPUB (Nook, Kobo, iBooks), .MOBI (Kindle), PDF

Published Date

February 1, 2017

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ITIL For Beginners
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